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TERMS AND CONDITIONS OF PURCHASE TRANSACTION AT SILK AND LACE
04
Feb
Feb
1. Shipping, Delivery
– All orders are free shipping Australian – wide
– We will ship items within 3 days when received order
– We use standard Auspost
– All item are carefully checked before shipping
2. Exchange and return products
– Unless there is product quality problem,they are not available for return/exchange
– Please send us an email attached with a clear photo of the item so that we can verify the issue
– You must return items within 30 days of your package being delivered
– You have your tax invoice as Proof of Purchase
– Returned items must be unworn, unwashed,undamaged with all original tags attached.We do not accept return items that have been worn,damaged, washed or altered
– You are responsible for the return postage
– We will refund you the exact price of the item purchased. A refund will be issued within 3 – 5 business days to the original card used to puschase item(s).
We do not accept refunds from alternative cards or different payment methods. Please note that processing payments may take up to 7 to 10 additional bussiness day for the refund to be credited to your account
– When there are any questions or complaints, including but not limited to the quality of goods/services, product exchange/return,… You can contact Customer Service at hotline 0416113740 or send feedback to email silkandlacepremium@gmail.com.
3. Privacy policy
– When you purchase something from our store,as part of the buying and selling process. We collect the personal information you give us such as your name, address ,phone number, email, credit or debit card number.So we can send the item(s) to you
-We will not share it to anyone unless where required or authorised by law, which may include emergency situations and assisting law enforcement agencies
